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Troubleshooting for Remo Conference
My Windows 10 camera or microphone is not working
Windows 10 In Windows 10, you're able to set a default Mic, but there are also system-level Camera permissions on what applications can access your camera. Click on the Microsoft icon. Windows 10 Camera Permissions Click the Microsoft icon and search for Camera Privacy On the page "Camera access for this device is on" click Change right below it If it
My Mac camera or microphone is not working
Solution 1. Try logging in with another compatible browser, check for the list here. Solution 2. Allow your browser to access your computer's Mic/Cam If resetting the system environment doesn't solve the problems you can try the below items to resolve the issue! MacOS 10.14 (Mojave) or above In MacOS Mojave, Apple has introduced some system-level privacy controls for your mi
How to remove echo when on Remo video/audio call
Audio Echoes or Audio Feedback are the top challenges remote workers face during meetings or conferences. The following are the possible causes of audio echoes during your Remo call and tips on how to fix them: 1. The built-in speakers on your computer might be playing back the sound that your built-in mic is picking up. Fix: Lower the volume of your built-in speakers Use a headset or a headphone with a mic included. We recommend using a USB headset instead of the analog-connect
What desktop operating systems (OS) and browsers are supported?
Supported operating systems, browsers, and browser versions We are working hard to support more browsers, at the moment we only support the following desktop operating systems and browsers: For MacOS we support the following versions: High Sierra - 10.13 Mojave - 10.14 Catalina - 10.15 Check your browser and operating system [Click here to check your OS a
My iPhone camera and microphone does not work
The settings to enable iPhone camera and microphone can vary significantly between different iOS versions, Remo supports iOS 12.4+ and 13.0+. Please note that our mobile site is still in beta! 1. Here's how to check the iOS Version of your iPhone Note: The steps below were performed on an iPhone 6s in iOS 8. The screen may look different in earlier or latest versions of iOS, but the steps will be the same. 1.1 Open the Settings menu !(https://storage.crisp.chat/users/helpdesk/webs
What are the bandwidth, firewall, proxy and network requirements for using Remo?
Bandwidth requirements Our video quality dynamically adjusts based on the strength of a user's network connectivity. We recommend a minimum of 8 Mb/s download speed and 8 Mb/s upload speed to maintain a high quality and stable connection. If either download or upload is not above the minimum video and audio quality will suffer. Check your network connectivity below: https://tokbox.com/developer/tools/precall/ Firewall require
What mobile devices and mobile browsers are supported on Remo Conference?
Our mobile web version is still in beta, but we do support the following devices. Check your browser and operating system Click here to check your OS and browser version iOS / iPhone For iOS, Remo Conference supports: iOS 12.4.1 + iOS 13.0 + For iPhone device hardware, Remo Conference supports: iPhone 6s or bet
Screen Sharing does not work on MacOS Catalina
Due to increased security and permissions safeguards with macOS 10.14 Mojave and 10.15 Catalina, you may need to adjust your Security & Privacy settings to enable screen sharing of your desktop and other applications on your computer. Update your system to macOS Catalina Version 10.15.1 or higher. Ensure the latest Google Chrome version is installed Open the System Preferences app: !(https://st
My Desktop / laptop Camera and Microphone isn't working
Confirm the Mic/Cam settings for your operating system MacOS 10.14 (Mojave) or above In MacOS Mojave, Apple has introduced some system-level privacy controls for your mic and camera. These are great for privacy, but it is possible that your browser was mistakenly blocked from accessing your mic and cam. You can check on this and allow your browser to access your mic and cam from the Security & Privacy section in your System Preferences. To access these settings, do the following:
My Android camera and microphone does not work
Here the instructions to turn on your camera and mic for different versions of Android. Remo only supports Android 7, 8, 9, 10. Here is how to turn on camera and microphone for specific websites on Android 7 (Nougat) and 8 (Oreo) Open the Google Chrome app Tap on the menu icon found in 'Settings'. !(https://storage.crisp.chat/users/helpdesk/website/bebb3c1d11eb
What are the technical requirements and supported desktop and laptop devices for using Remo Conference?
To get the full networking experience use a desktop or laptop computer with a webcam and microphone, its not required but you will get the best experience! Must use a compatible browser on your desktop/laptop computer Must have a webcam attached to the computer or laptop Must have sound input and output Supported desktop and laptop devices Here are the minimum hardware requirements to use Remo Windows Desktop i5-8400T @ 1.7GHz 8GB RAM Windows 10 Windows Laptop
Common issues with Screen Sharing
Some users may encounter problems when they start screen sharing and this might be because of browser preferences or OS preferences. Here are some common issues with screen sharing in Remo: Screen sharing is blocked in Safari Screen sharing is blocked in Firefox Can't Screen share using macOS Catalina Computer crashed after turning on Screen sharing on Windows 10 Below are the solutions to prevent these errors: Screen sharing is blocked in Safari Click on ‘Safari’ and click
My or another user's audio or video will cut out after a few seconds
If you or another user's audio and/or video cuts out after a few seconds (10s, 20s or 30s) after the call starts, we have seen that firewall settings at the location you or the other user is at does not allow certain audio / video traffic to pass through. If this happens, please read this article about firewall and proxy requirements for using Remo.co.
Confirm the Mic/Cam settings for your operating system
Confirm the Mic/Cam settings for your operating system MacOS 10.14 (Mojave) or above In MacOS Mojave, Apple has introduced some system-level privacy controls for your mic and camera. These are great for privacy, but it is possible that your browser was mistakenly blocked from accessing your mic and cam. You can check on this and allow your browser to access your mic and cam from the Security & Privacy section in your System Preferences. To access these settings, do the following: Click
I cannot share my screen
Browsers that DO NOT support screen sharing The following browsers DO NOT support screen share: Safari 12 or below on Mac Microsoft Edge all versions on Windows iOS all versions Android all versions Browsers that DO support screen sharing To use screen share please use the following browsers: Google Chrome 77+ or better on Mac or Windows Safari 13 or better on Mac I am using Safari 13 or OSX Catalina and I cannot share my screen You must enable screen sharing
I created a custom CNAME domain and my event space shows an error
If you recently setup a custom CNAME domain you might notice an error (error:session expired) when trying to enter a meeting room. This is because you are blocking third party cookies in your browser. When you create a custom domain, the cookies of Remo.co become third party. In Chrome and Firefox you have 2 options on how to solve this, in Safari only the first option is possible. Option 1: Disable 'block third party cookies' Open the settings of your browser and go to 'privacy and s
How to open the Javacscript console to report Remo errors
Here is a list of shortcuts for each browser: Chrome Windows: Control+Shift+J Mac: Command+Option+J Microsoft Windows Microsoft Edge: F12 Internete Explorer: F12 MacOS Safari Safari menu > Preferences > Advanced > Show develop menu bar > Command+Option+C Firefox Firefox: Mac Command+Option+K Firefox: Windows Control+Shift+K Brave Windows: Control+Shift+J Mac: Command+Option+J Opera Mac: Control+Shift+J Windows: Command+Option+J Once it
How to Activate the iPhone Debug Console or Web Inspector?