If you recently setup a custom CNAME domain you might notice an error (error:session expired) when trying to enter a meeting room


This is because you are blocking third party cookies in your browser. When you create a custom domain, the cookies of Remo.co become third party 


In Chrome and Firefox, you have 2 options on how to solve this, in Safari only the first option is possible


Option 1: Disable 'block third party cookies'


1. Open the settings of your browser and go to 'privacy and security'


2. Make sure the box for 'Block third party cookies' is disabled. Here's how you can do this:


For Chrome:

  • Click the 3 dots in the upper right corner of your browser (next to the URL address bar)
  • Click on 'settings'
  • Click on 'site-settings' 
  • Click on 'cookies and site data'
  • Now disable the 'block third party cookies' option 


For Firefox:

  • Click the 3 parallel horizontal lines in the upper right corner of your browser (next to the URL address bar)
  • Click 'Privacy & Security'
  • Scroll down to Cookies and Site Data
  • Make sure the 'Delete cookies and site data when Firefox is closed' is not checked

For Safari

  • Click 'Safari'
  • Click 'Preferences'
  • Make sure the checkbox 'Block all cookies' is not checked


Option 2: Add exceptions to 'block third party cookies'


In Chrome and Firefox, it is possible to add exceptions to blocking third party cookies.  


For Chrome

  • Click the 3 dots in the upper right corner of your browser (next to the URL address bar)
  • Click on 'settings'
  • Click on 'site-settings'
  • Scroll down and click on 'Cookies and site data'
  • Scroll down to 'Sites that can always use cookies'
  • Click 'Add'
  • Paste '[*.]remo.co' and click on 'Add'
  • If you refresh the meeting room page the error will be gone!


For Firefox:

  • Click the 3 parallel horizontal lines in the upper right corner of your browser (next to the URL address bar)
  • Click the 'Privacy and Security' section
  • Then under the 'Cookies and Site Data' section click 'Manage Exceptions'
  • Fill in Remo.co and click on 'Allow'. You will see that https:// and http:// Remo.co is added
  • Now click on 'Save Changes'.
  • If you refresh your meeting room page, the error should be gone!



If this didn't solve the error, contact us on the chat!


Please make sure to contact us before your event though, as we cannot guarantee immediate assistance