When you first create your Remo account with an email address, you need to upgrade your account using that same email address.

If you don’t upgrade it from the same email address then your payment will go through, however, your account WILL NOT get upgraded

To avoid this, whenever you try to upgrade your plan, we alert you to do it from the email address associated with your Remo account

If you have upgraded using the wrong email please contact our Customer Success Team here to help fix this for you.

For more details on how to change your plan type, please check out this article!