Before you begin, please test your microphone and camera here. This will allow you to diagnose if there is a problem and where it is!

Audio Echoes or Audio Feedback are the top challenges remote workers face during meetings or conferences

The following are the possible causes of audio echoes during your Remo call and tips on how to fix them:

Possible Cause #1: 

The built-in speakers on your computer might be playing back the sound that your built-in mic is picking up

How can I fix this:

  • Lower the volume of your Built-in Speakers
  • Use a headset or a headphone with a mic included (we recommend using a USB headset instead of the analog-connected one) 
  • It is a good general rule to tell everyone who does video meetings to use headphones
  • If you are using external speakers, place the speakers far away from the laptop mic and reduce the volume to a comfortable level
  • Changing the sound settings on your computer can help minimize echo issues. Here are the steps on how to adjust your sound settings:

        For Windows Configuration:

      1. Open the Control Panel and click on 'Sound'  

      2. Select the Recording tab, right-click your microphone, and select 'Properties'  

      3. Select the Enhancements tab, disable all enhancements, and click 'Apply'

      For Mac Configuration:

      1. Open System Preferences and click on the 'Sound' icon  

      2. Click on 'Input', and un-check the 'use ambient noise reduction' and close the window

Possible Cause #2:

Another Remo window/ tab/ browser is open and active

How can I fix this:

  • Close all other windows/ tabs
  • Use Chrome and close other browsers
  • Ensure you only have the one Remo event open

Possible Cause #3:

There could be something in your environment that is causing the unwanted noise, such as a fan blowing directly into your microphone, bad weather or other voices if you are in a public area

How can I fix this:

  • Check for Sources of Background Noise and Move Away from the Noise
  • If you cannot move away from these Sources of Noise, then try Muting Yourself when you aren't speaking
  • Go to a soundproof room especially during bad weather conditions. An echo caused by a thunderstorm is not preventable or fixable. The problem is related to issues that are not in the owner's control. If the weather is foul enough to cause an echo, it is best to turn off the electronic devices as power surges or similar problems might arise and damage your devices

Possible Cause #4:

Multiple participants located in the same physical area with active audio

How can I fix this:

  • Mute your microphone while another person is talking. Ask the other person to do the same when you are talking

Possible Cause #5:

Problem with your internet connection

How can I fix this:

  • Reset the Internet connection and try connecting back

Possible Cause #6:

Headphone/headset problem

How can I fix this:

  • Try unplugging your headset or standalone microphone from the computer or device and then plug it back in (if possible, try using a different USB port)
  • If you are using a standalone microphone (i.e., not the built-in one on your computer or a headset), try moving it further away from your mouth. Also be sure to move any hand-held electronic devices (such as an iPhone) away from your mic and speakers, as this can cause feedback