If you’re not able to turn on your microphone or camera and/or you’re seeing a red cross next to your microphone and camera buttons in your bottom menu toolbar... it’s likely that you haven’t given your browser permission to access your microphone and camera. 

This article is how you can allow Firefox to access your camera and microphone, please refer to this article if you’re using Chrome, this one if you're using Safari, or this one if you're using Microsoft Edge

Chrome, Firefox, Safari, and Microsoft Edge are the only supported browsers at the moment, so if you’re using another browser please first try switching to either Chrome, Firefox, Safari, or Microsoft Edge to see if that resolves your microphone or camera issue.


Solution 1: Give Browser Immediate Access to Camera and Microphone

To give Firefox permission to use your microphone and/or camera, please follow the below instructions:

  1. Click on the ‘microphone’ or ‘camera’ button in the bottom menu toolbar

  1. A popup should appear in the upper left corner of your screen asking for permission to use your camera or microphone. Click ‘Allow’, and for the smoothest experience on Remo, check the box for ‘Remember this decision'

  2. If the above popup does not appear, click the ‘lock’ icon on the left hand side of the URL, and check to see whether the ‘Camera’ and ‘Microphone’ have been ‘Allowed’

If they have not been allowed, please try Solution 2 below


Solution 2: Check the Browser Settings for Camera and Microphone Permissions

You can also change your browser’s camera and microphone permissions by adjusting your browser settings:

  1. When in the Remo Event Space, click on the ‘More’ button (3 parallel horizontal lines) in the upper right corner next to the URL and then click ‘Preferences

  1. Select the ‘Privacy and Security’ tab

  1. Scroll down to the Permissions section, and then click on the ‘Settings’ button next to ‘Camera’

  1. A popup should appear listing all the websites that have requested to use your Camera. Select ‘Allow’ from the dropdown menu next to live.remo.co. Make sure to click the ‘Save Changes’ button

  1. Repeat Steps 3 and 4 but this time for the ‘Microphone’ permissions