Before you begin, please test your microphone and camera here. This will allow you to diagnose if there is a problem and where it is!


TABLE OF CONTENTS



Solution 1Check you are using a supported Android Version and Browser


At the moment, Remo Conference only supports Android 10 or up on a Chrome Browser. For the full list of compatible mobile devices and browsers, please refer to this article here



Solution 2: Allow Camera and Microphone Access


If you can see a yellow exclamation mark next to your avatar (as pictured below), this usually suggests browser-related permission issues, so please try out the below steps first.



For Android 7 (Nougat) and 8 (Oreo) users:


1. Open the Google Chrome app



2. Tap on the menu icon (3 dots in the upper right corner of the browser window)



3. Go to the Advanced Section and click on 'Site settings'



4. Toggle the Camera and Microphone options on so they turn green



For Android 9 (Pie) and 10 users:


1. Open the Google Chrome app



2. Tap on the menu icon (3 dots in the upper right corner of the browser window)



3. Go to the Advanced Section and click on 'Site settings'



4. Toggle the Camera and Microphone options on so they turn blue




Solution 3: Switch to a Desktop or Laptop Computer


If none of the above options work, please try switching to a desktop or laptop computer first. Please check here for a full list of supported desktop devices and browsers.