Relevant to:
GuestsSpeakersEvent Managers & AssistantsAccount Owners

Please note, only some Remo plans have the option to upload Custom Floor Plans on their own. 

If your plan does not support this, not to worry - just get in touch with our Support team and we can help you upload it.

Congratulations on designing your very own Custom Floor Plan! ✨


Now it's time to see all your hard work brought to life...

If you haven't quite finished your design, not to worry, here are our design guidelines to help you with it.

To upload your floor plan to your Remo account and get started using it, just follow these steps:

1. Head over to your My Events page

2. Click the profile on top right-hand corner and select 'Organization Settings' which will open your account settings

3. Select the 'Custom Floor Plans' tab and click 'Add Custom Floor Plan'

4. Click 'Choose SVG File' or simply drag and drop your SVG file from your device into the blue dotted area

If the system shows an alert 'To upload your Custom Floor Plan, please contact our Remo Support Team at [email protected]', this means your plan does not support floor plan uploads. In this case, please send your SVG file via Chat Support or email.

(You can still validate your floor plan here)

5. Enter a Floor Plan Name and select a background color to be used in your event space (Environment Color)

When entering a floor plan name, please do not use any special characters (!@#$%^&*/?) as these can cause issues with your uploaded floor plan. 

When selecting the Environment Color, most event hosts like to match the most prominent color used in their map-background layer. So, to help you do this, we have included an eyedropper tool that you can use by clicking on 'Environment Color' and then the eyedropper icon.

6. (OPTIONAL) Select or create a Tag for your uploaded floor plan:

To create a tag, just type the name of the tag and select "Create {{tag name}}" at the bottom of the tag menu

Tags help you better organize your uploaded floor plans so you can filter through them much faster. Filtering by tags is available in both your Organization Settings and Event Settings:

7. Before you upload your floor plan, please make sure to check all the details using the verification tool on the right-hand side of your screen. This tool will help you both identify if there are any errors with your floor plan, and verify the number of guests your floor plan will seat per floor.

8. Click 'See details' to see if your floor plan is laid out the way you would like (in other words, see if your tables, content banners, seats e.t.c. are all in the right place)

9. Once you are happy with how your floor plan looks, click 'Save Floor Plan to Account' to finish uploading your floor plan.

If you have identified errors, you can click the trash icon to stop your upload process and fix these first. If you need any support with this, please reach out to our Chat Support Team through the 'Need Help' button in the lower-left corner of your screen.


10. Once uploaded, your floor plan will now be available for you to select in the Custom Floor Plans tab within your Event Settings.

Please be sure to test your custom floor plan prior to your event to make sure it is working as expected.

If you are having any trouble uploading your floor plan, please do reach out to our Live Chat Support Team through the 'Need Help' button in the lower-left corner of your screen.

Enjoy your Custom Floor Plan! ✨