Sorry you encountered an error while using the Remo platform… 

But I can assure you we are committed to enhancing your experience with Remo Conference. 

In order to help find and solve the root cause of this issue though, our development team needs as much information as they can (listed below in the 1st section).

Thank you in advance for helping us help you!

Types of Information:

  • Explanation of the issue or error encountered
  • Steps you, or the user facing the issue, took before the issue occurred
  • Event Link
  • Date and Time the issue occurred
  • Full Name (or email preferably) of the user who experienced the issue
  • Browser and Operating Device of the user who experienced the issue (or a screenshot of their mic-cam test page)
  • Whether you or the user was on a VPN or Firewall at the time
  • Any screenshots or videos of the issue as it occurs

Submitting the Error:

You can send all of these details and information directly to either [email protected] or submit them through our Live Chat Support!

Thank you for reporting the error you faced! Our developers will now review your submission and reproduce the error you encountered so they can work towards solving the issue ✨