We want to make sure your online events are AWESOME!
And it's not to say that you couldn't make them awesome without us... but, it's always nice to have a helping hand, isn't it?
And that's exactly what you get with our In-Event Technical Support (White Glove Support)!
What is it?
In-Event Technical Support (White Glove Support) is when a support manager from Remo will attend your event and support your guests directly with any technical issues they may face.
This can include mic-cam checks with all your guests, sitting at a help table in your event, being available on general chat to handle any technical issues if they come up.
This support person will work with you to diagnose the problem and drive towards a quick resolution.
How much does it cost?
In-event Technical Support (White Glove Support) costs US$2 per Guest per Hour, but with a minimum spend of US$100 per Hour.
Given that we allocate the number of support agents based on the expected number of guests at the event...
- If your event has more than 25 guests compared to your expected number, we will charge extra using the rates indicated above. For example, if you estimated 150 guests your quote would be US$300 per hour, but if 200 guests end up coming, we would charge US$100 extra.
- If your event receives less than the expected guest count, there will be no refund applied.
In general, events are sufficiently covered by one in-event support agent. However, if you wish to have more than one staff member from the Remo team, this would be an additional $100 USD per hour/agent.
How do I request it?
If you would like In-Event Technical Support (White Glove Support) for your next event, please fill in this form, and include all of the details about the event you would like support for.
We will then contact you with a quote for your event, and pass along the contact for the representative who will be supporting your event.
In order for us to arrange this though, we ask that you please make your request at least 7 working days before your event, as we cannot guarantee support on short notice.
Should you decide to cancel your In-Event Technical Support (White Glove Support), please let us know at least 2 working days in advance of your event. Cancellations made within 48 hours of the scheduled event may not receive a refund.
PS: In-Event Technical Support is different than the In-Event Management services which Remo partners with different event management agencies to outsource.