Having some trouble with Remo? Perhaps your Microphone and Camera aren't turning on? Or is your screen sharing not working properly? Or maybe your whiteboard isn't loading properly?


Here are some quick troubleshooting recommendations you can try out:


Recommendation 1: Hard Refresh


Try a hard refresh of your browser. here are the quick keyboard shortcuts for your reference:

  • For a Windows device: CTRL+SHIFT+R
  • For a Mac device: CMD+SHIFT+R


Recommendation 2: Geartest


Complete the geartest to identify whether there is a compatibility issue. The geartest will detect any issues with your Operating System, Browser, Internet Speed, Firewall, as well as give you the opportunity to test out your mic and cam before the event even starts.


Click here to complete the geartest: http://geartest.remo.co/


Recommendation 3: Move tables


If you are already inside the event and experiencing some issues with the Remo functionality, try moving to a different table and then coming back again.


To move tables in Remo, just double-click on a table that has an empty seat.


Recommendation 4: Review your Settings


Depending on the issue you are facing, it may be a problem with the device or browser settings. Here are a couple of articles you can refer to check your device/ browser settings:

Microphone/ Camera issueDevice issue
Browser issue
Screen Sharing issueDevice issue
Browser issue
Whiteboards


Recommendation 5: Review Remo's Settings


For microphone and camera issues, try selecting a different microphone or camera input source. Here are two ways you can do this:

  • Click the triangle next to the 'Cam' and 'Mic' buttons in your bottom menu toolbar and select a different input source
  • Click the 3 parallel horizontal lines in the upper left corner of your screen, select a different input source from the dropdown menus of 'Camera', 'Microphone', or 'Speaker' (depending on what you are facing an issue with)


Recommendation 6: Use Incognito, Private, or Guest Browsers


Try switching to an incognito, private, or guest browser (depending on which browser you are currently using):

  • Incognito Mode in Chrome: Click the 3 dots in the upper right-hand corner of your browser and select 'New Incognito Window'
  • Guest Browser in Chrome: Click the avatar in the upper right-hand corner of your browser (next to the URL address bar) and select 'Guest' underneath Other People.
  • Private Window in Firefox: Click the 3 parallel horizontal lines in the upper right-hand corner of your browser and select 'New Private Window'
  • InPrivate Window in Microsoft Edge: Click the 3 dots in the upper right-hand corner of your browser and select 'New InPrivate Window'
  • Private Window in Safari: Click 'File' and then 'New Private Window'


Recommendation 7: Switch Browsers and Devices


Try completely switching to one of our other supported browsers. If this still doesn't work, try switching to another device altogether.


Check out this article for a list of all of Remo's supported browsers and devices!


Due to issues with firewall, we recommend avoiding using a work laptop wherever possible. If this is not possible, check out this article for troubleshooting firewall issues.



Recommendation 8: Turn off VPN


If you are using a VPN, try turning this off. In general, we do not recommend using a VPN as this can interfere with some of the functionality of the platform. If this cannot be turned off, please check out and follow the guidelines in this article about VPN's and Remo.


Recommendation 9: Log Out and Back In


Try logging out of the Remo event first. Afterwards return to the Event Landing Page, and try logging back into the Remo event.


Recommendation 10: Restart your Computer


If all else fails, try a full restart of your device – shut your device down, and start it back up again.



Here's a quick one-pager of troubleshooting tips you can share with guests or speakers: http://hi.remo.co/troubleshooting-tips




If you are still unable to solve your issue, please report your technical issue here, so our team can look into this and help you solve it!

If you are facing the issue during a Live Event, please contact our Live Chat Support through the 'Need Help' button in the lower-left corner of your screen.